Privacy Policy

Privacy Policy - Last Updated: 04th Aug 2025

Lucky Snacks (“we”, “us”, “our”) operates the site https://www.luckysnacks.in (the “Site”). This Privacy Policy outlines how we collect, use, and share your personal information when you interact with our services. Please read this carefully.

1. Changes to This Policy
   We may update this Privacy Policy periodically. Whenever we do, the updated version will be posted on the Site, along with the new "04th Aug 2025" date.

Personal Information We Collect
We collect various types of personal information depending on how you engage with us:

Provided by You:

• Contact details (e.g., name, email, phone number, address)
• Order details (e.g., billing, shipping info, payment methods)
• Customer support messages
• Device and browser details (e.g., IP address, type of device)
• Site usage data (e.g., pages visited, time spent)
• Information from service providers (e.g., payment processors, partners)

1. How We Use Your Information
   We may use your personal information for the following purposes:
   • To Provide Services: Processing orders, managing accounts, and offering customer support.
   • For Marketing: Sending promotional messages, newsletters, or displaying targeted ads (based on your consent or our legitimate interests).
   • For Security: Detecting and preventing fraud or unauthorized activities.
   • For Improvement: Enhancing our services based on your feedback and usage.
2. Cookies
   We use cookies to enhance your experience on our Site. You can manage your cookie settings via your browser, but disabling cookies may impact your experience. For more details, check.
3. Sharing Your Information
   We may share your personal data with the following:
   • Service Providers: Payment processors, delivery services, or marketing platforms
   • Business Partners: For joint promotions or partnerships
   • Legal Purposes: To comply with legal obligations or during business transactions

Your Rights
You may have certain rights over your personal data, including:

• Accessing or obtaining a copy of your data
• Requesting data deletion or correction
• Restricting data use or withdrawing consent

1. Data Security & Retention
   We take reasonable steps to protect your personal information. However, no system is completely secure. We retain your data as long as necessary for business purposes or to comply with legal requirements.
2. Children's Privacy
   We do not intentionally collect data from children. If you believe your child has provided us with personal information, contact us to have it removed.
3. International Transfers
   Your data may be transferred or stored outside your country. For international users, especially within the European Economic Area (EEA), we adhere to applicable data protection laws when transferring information.

Order Placement and Acceptance

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and taxes as may be applicable.

We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is cancelled.

Grievance Redressal

Lucky Snacks believes in providing the best experience to our customers. However, if you do feel we can improve our services, you can contact us through the below mentioned details, and we will be glad to assist you.

In accordance with Information Technology Act 2000 and rules made there under, the Name and Contact details of the Grievance Officer are provided below:

Grievance Officer Sonu Jha at luckysnacks59@gmail.com or +91 8169348936 with the details of your suggestions or complaints. We will respond within three (3) business days from the date of receipt of your email.

Governing Law and Jurisdiction

This Website is created and controlled by Lucky Snacks in Mumbai, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Mumbai, Maharashtra, India, in all disputes arising out of or relating to the use of the Website. Use of the Website is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including without limitation this paragraph. You agree to indemnify and hold Lucky Snacks, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the Website.

Entire Agreement

These Terms and Conditions, together with Privacy Policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitute the entire agreement between you and Lucky Snacks with respect to your use of and material available through the Website, and they supersede all prior or contemporaneous communications and proposals between you and Lucky Snacks with respect to this Website. Any rights not expressly granted in these Terms and Conditions are reserved.

Disclaimer

We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If we undergo any changes in the legal status with respect to acquisition or merger with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you have any questions about this Privacy Policy, please reach out to us at 8169348936 or by mail at luckysnacks59@gmail.com .